Q: When will my order ship?

A: Most orders ship within one business day. Orders are placed on hold if items are not in stock or if they are pending payment or shipping info. For more information about an order that you have placed, please log into your account and go to "My Account," or feel free to email our Mailorder Customer Service Department:

Q: Do you ship to Europe/Asia/Australia/South America? How much does it cost? How long will it take?

A: We ship daily to countries all over the world. You can use theUnited States Postal Servicewebsite to estimate international shipping charges of any size/weight/type. This is the same site we use to calculate airmail freight costs. Keep in mind that adding insurance will require that your order be shipped via "International Priority," not "First Class International."

Click on "Calculate International Postage" and input "package" and you can estimate the weight of your order based on ounces:

1 CD or 7" = 6 oz.
1 LP = 12 oz.

Generally, Airmail takes 10-15 business days to arrive. However, packages can sometimes take longer due to heavy customs scrutiny. If you feel your package has been in transit for an exceedingly long period of time, please contact our Mailorder Customer Service

Q: Where is my package?

A: If your order shipped via UPS, you can log onto your account and check the tracking info that is associated with your order. If your order shipped via Airmail and your package has been in transit an unusually long time, please contact our Mailorder Customer Service

Q: Do I have to pay customs duties or taxes on my mailorder package?

A: Yes, you are responsible for paying any duties or taxes charged by your country,s customs agency. Unfortunately, we have no way to predict the time or extra cost incurred by customs inspection.

Q: I have a DJ gig tomorrow. Is it possible to ship my records overnight?

A: Of course. We offer the full range of UPS shipping options: 3 Day select, 2 Day, Next Day, etc. Use the appropriate drop-down menu during the checkout process to select your preferred shipping method.